Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL LYON METROPOLE
Are gift boxes sent immediately after purchase?
The HOTEL LYON METROPOLE gift boxes are sent immediately after purchase, whether in digital format or as a gift pouch to your home.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for unique experiences at HOTEL LYON METROPOLE, located in the heart of a green oasis on the banks of the Saône, just a few minutes from the city center of Lyon. Enjoy wellness stays or gourmet moments in our establishment HOTEL LYON METROPOLE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment HOTEL LYON METROPOLE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order. The recipient can then book their dates at the HOTEL LYON METROPOLE establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to offer your loved ones a privileged moment at our establishment, HOTEL LYON METROPOLE.
How do I create a group fund and invite people?
To create a kitty and offer a privileged moment to your loved ones, select the dedicated option during your purchase at HOTEL LYON METROPOLE. You can then invite participants via email or link sharing. The lucky beneficiary will be able to book their dates at the establishment and enjoy an exceptional stay combining romance, gourmet experiences, and absolute relaxation.
How can I choose the amount for a gift card?
The HOTEL LYON METROPOLE gift boxes are offered at predetermined amounts, ranging from 275 € to 549 € for two people. You can choose the amount that fits your budget from the available options, to offer a unique wellness stay or a gourmet experience.
How can I log in to my account?
To access your account at HOTEL LYON METROPOLE, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button on our HOTEL LYON METROPOLE website.
Can I purchase multiple gift vouchers at the same time?
You can purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for special moments at HOTEL LYON METROPOLE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item. You can also empty your entire cart using the dedicated option at our establishment, HOTEL LYON METROPOLE.
How do I purchase or give a gift box?
To offer a gift box from HOTEL LYON METROPOLE, select your box from our collection, add it to your cart, and personalize it with a message before finalizing your order. The recipient can then book their dates at their convenience.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift box to your loved ones, who can then choose from our wellness and gourmet experiences at our HOTEL LYON METROPOLE establishment.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions of the HOTEL LYON METROPOLE establishment. You can book your dates with the establishment and enjoy a unique experience for two, between relaxation and indulgence. The recipient of your gift box can thus plan their stay at their convenience.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We will respond within 48 business hours. Enjoy your experience at our establishment HOTEL LYON METROPOLE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL LYON METROPOLE is reachable by phone from Monday to Friday between 9 AM and 6 PM. The general conditions of your gift box also contain useful information for the use of your stay.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials received at the time of purchase to access this information at our establishment, HOTEL LYON METROPOLE.
Is there an online chat available for questions about gift boxes?
You can ask questions about the gift boxes via our online chat available on the HOTEL LYON METROPOLE establishment's website.
Is there a dedicated customer service for gift boxes?
The customer service of HOTEL LYON METROPOLE is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at HOTEL LYON METROPOLE. You will find information about booking, validity, and included services, such as access to the Spa Lyon Plage and the wellness areas of our establishment.
Is spa access included in my gift box?
Access to the Lyon Plage spa is included in some of our gift boxes, such as the Lyon Plage Getaway or the Exceptional Moments. Check the services included in your box to make the most of your stay at the HOTEL LYON METROPOLE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other guests, according to the establishment's conditions. Fully enjoy your relaxing and indulgent experience at our 4-star hotel HOTEL LYON METROPOLE.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box or in the accompanying information booklet. You will find information about the Spa Lyon Plage, with its 8,000m² of wellness spaces, and the different experiences offered by the HOTEL LYON METROPOLE.
Is parking included in my gift box?
Parking is not included in the HOTEL LYON METROPOLE gift boxes. You will be able to fully enjoy the wellness areas and the gourmet services offered by the HOTEL LYON METROPOLE establishment.
Is breakfast included in my gift box?
Breakfast is not included in the HOTEL LYON METROPOLE gift boxes. To fully enjoy your stay, you can however savor refined cuisine in our restaurant or relax in our 8,000m² spa dedicated to well-being.
Is special attention given to the recipient of a gift box?
The recipient of a HOTEL LYON METROPOLE gift box can enjoy a unique experience for two, combining relaxation and indulgence. The establishment pays particular attention to its guests, with exceptional spaces dedicated to well-being, such as the Spa Lyon Plage. You can thus live a privileged moment in a green setting in the heart of Lyon, HOTEL LYON METROPOLE.
Is a welcome drink included in my gift box?
Your HOTEL LYON METROPOLE gift box includes a welcome drink upon your arrival, to start your stay under the best conditions.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort at Spa Lyon Plage, which has 8,000m² of spaces dedicated to well-being. Therefore, you do not need to bring any during your visit to HOTEL LYON METROPOLE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Our gift boxes offer unique experiences of relaxation and indulgence, such as the Spa Lyon Plage, within our HOTEL LYON METROPOLE establishment.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes from HOTEL LYON METROPOLE offer a unique experience between relaxation and indulgence, with options like the Lyon Beach Getaway or Exceptional Moments. Delivery details are specified at the time of purchase.
Do you offer preferential rates for bulk purchases?
Degressive rates apply for large quantity purchases, with a customized quote based on the ordered volume. Take advantage of this opportunity to offer exceptional moments at our establishment, HOTEL LYON METROPOLE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and personalized solutions for corporate committees, with preferential rates and customization options, for unique gift boxes to give or to treat yourself with at our establishment HOTEL LYON METROPOLE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of the establishment HOTEL LYON METROPOLE.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review about your stay at the HOTEL LYON METROPOLE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment HOTEL LYON METROPOLE.
Is there a dress code for the gift box?
The dress code at HOTEL LYON METROPOLE is smart casual, suitable for a 4-star establishment. For the spa, it is recommended to wear a swimsuit. Fully enjoy your experience in this unique hotel located in the heart of Lyon.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the establishment. For a stay at our HOTEL LYON METROPOLE, we invite you to check the specific conditions related to the treatments offered in our Lyon Plage spa.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box. The beneficiary can book their dates at the HOTEL LYON METROPOLE establishment.
How can one access the hotel from the airport?
To get to the hotel from the airport, you can choose to take a taxi or use public transportation. HOTEL LYON METROPOLE is located just a few minutes from the city center of Lyon, on the banks of the Saône.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL LYON METROPOLE for people with reduced mobility is ensured by its adapted facilities, located in the heart of Lyon on the banks of the Saône.
Are pets allowed in the establishment?
HOTEL LYON METROPOLE allows pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus for the HOTEL LYON METROPOLE gift boxes are available on the detailed sheet of each box or directly on the establishment's website. You will find all the necessary information to choose the experience that suits you best, at our establishment HOTEL LYON METROPOLE.
What are the hours of operation?
The opening hours of HOTEL LYON METROPOLE are available on its website, where you can also discover the many spaces dedicated to well-being and relaxation.
Is there parking available near the establishment?
HOTEL LYON METROPOLE does not have a private parking on site, but parking solutions are available near the establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL LYON METROPOLE gift boxes can be delivered by email or mail according to your choice, with an option for a gift pouch for home delivery or immediate digital sending.
Is postal delivery offered?
Our gift boxes are offered for home delivery by post. You can also choose immediate delivery in digital format, for an instant gift experience with HOTEL LYON METROPOLE.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays and wellness experiences at HOTEL LYON METROPOLE. The boxes can be customized and delivered digitally or as a gift pouch to your home. You pay the establishment directly with a secure payment, at the best rate.
Is the gift box available in physical format?
Yes, the HOTEL LYON METROPOLE gift box is available in physical format. You can also choose a digital version for immediate sending.
Is the box presented in a neat packaging?
Yes, the HOTEL LYON METROPOLE gift box is presented in a carefully crafted and elegant packaging, ready to give for a special moment with your loved ones.
Is the gift box available in a digital format (e-gift box)?
You can choose to receive your gift box by email for immediate delivery, with the HOTEL LYON METROPOLE.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The gift box can be sent digitally or in a gift pouch to their home, depending on your choice. Take advantage of this option to offer your loved ones a privileged moment at our establishment, HOTEL LYON METROPOLE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital version or a gift envelope at your home for physical delivery. At HOTEL LYON METROPOLE, you benefit from secure and direct payment to the establishment.
What are the delivery times for gift boxes by mail?
Delivery times for our gift boxes vary depending on the destination. You will receive your gift box in a gift envelope at your home or in digital version according to your choice, at our establishment HOTEL LYON METROPOLE.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Delivery times are specified at the time of purchase, in our establishment HOTEL LYON METROPOLE.
Is express delivery available?
Express delivery is available for the HOTEL LYON METROPOLE gift boxes. You can choose immediate digital delivery or home delivery in a gift pouch.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your HOTEL LYON METROPOLE gift box purchase there.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order on our website, and you can choose between an immediate digital version or a gift pouch sent to your home for the HOTEL LYON METROPOLE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your postal gift voucher is 2 to 5 business days depending on your location, for a gift box from HOTEL LYON METROPOLE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new booking at HOTEL LYON METROPOLE. You will be able to enjoy our exceptional wellness spaces, such as the Spa Lyon Plage, during your stay.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At HOTEL LYON METROPOLE, we invite you to check the extension terms when booking your stay.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of the HOTEL LYON METROPOLE establishment. You can choose between wellness stays, gourmet moments, or pleasure vouchers to fully enjoy your experience.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL LYON METROPOLE.
Can I modify my reservation made with a gift box?
The modification of your reservation depends on the establishment's conditions. You can book your dates at HOTEL LYON METROPOLE to enjoy your gift box. The establishment HOTEL LYON METROPOLE is located in the heart of a green oasis on the banks of the Saône in Lyon, just a few minutes from the city center.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box depends on the specific conditions of HOTEL LYON METROPOLE. These conditions are specified at the time of booking to offer you a personalized and transparent experience.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. You will be able to fully enjoy your stay at the 4-star HOTEL LYON METROPOLE, located in the heart of a green oasis on the banks of the Saône in Lyon, just a few minutes from the city center.
Can I convert my gift box into a gift card?
The gift boxes from HOTEL LYON METROPOLE cannot be converted into gift checks. You can use them to book a stay or a wellness experience at our establishment, such as a getaway at Spa Lyon Plage.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for occasions like Valentine's Day, Christmas, or weddings. Discover our online offers for privileged moments for two at our establishment, HOTEL LYON METROPOLE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays or gatherings with friends, for privileged moments for two at our establishment, HOTEL LYON METROPOLE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL LYON METROPOLE are official and guaranteed without intermediaries. We work directly with the establishment to provide you with authentic and unique experiences, such as wellness stays or gourmet moments. Enjoy a privileged moment in our 4-star hotel located in the heart of Lyon, HOTEL LYON METROPOLE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes are identical to those offered by the HOTEL LYON METROPOLE, such as access to the Spa Lyon Plage or gourmet stays. You can check the specific conditions of each box to fully enjoy your experience.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability at the time of booking at our establishment, HOTEL LYON METROPOLE.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer. Payment methods are specified at the time of purchase on the website of the establishment HOTEL LYON METROPOLE.
Is online payment secure?
The online payment for your gift box is fully secured, for a transaction with complete peace of mind at HOTEL LYON METROPOLE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal, directly with our establishment HOTEL LYON METROPOLE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer you a unique experience at our establishment, HOTEL LYON METROPOLE. Each box allows you to enjoy a stay or a meal at our 4-star hotel, located in the heart of a green oasis on the banks of the Saône in Lyon, just a few minutes from the city center. Between relaxation and indulgence, live or offer a unique experience for two at our establishment, HOTEL LYON METROPOLE.
Is it possible to pay in installments?
Payment in installments is possible according to the ordering conditions of our establishment HOTEL LYON METROPOLE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from a direct and secure rate for your purchase at HOTEL LYON METROPOLE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes from our establishment HOTEL LYON METROPOLE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL LYON METROPOLE.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The HOTEL LYON METROPOLE gift boxes allow you to enjoy unique experiences for two, between relaxation and indulgence, in a 4-star establishment located in the heart of Lyon. You thus benefit from privileged access to exceptional moments, such as those offered by the Spa Lyon Plage, with its 8,000m² of spaces dedicated to well-being.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The recipient can then book their dates directly with the HOTEL LYON METROPOLE establishment.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL LYON METROPOLE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card. The payment is secure and direct, with no intermediaries, at our establishment HOTEL LYON METROPOLE.
Can a promotional code be used?
You can use a promotional code for your gift box purchase. Check its validity and usage in the general terms and conditions of our establishment, HOTEL LYON METROPOLE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You benefit from a secure payment directly with our establishment HOTEL LYON METROPOLE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL LYON METROPOLE establishment.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during your order, which will then be included with the shipment. Take advantage of this thoughtful gesture to make an impression at HOTEL LYON METROPOLE.
Can we add options to your gift box offers?
The HOTEL LYON METROPOLE gift boxes can be customized to your liking, with various options depending on the chosen offers.
Do you offer premium packaging for gift boxes sent by mail?
For postal shipping, you can choose a premium packaging to enhance your gift box during your online order. Enjoy the unique experience offered by HOTEL LYON METROPOLE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. The HOTEL LYON METROPOLE gift boxes offer unique experiences for two, blending relaxation and indulgence, for unforgettable moments.
How do I request a refund for a gift box purchased online?
To request a refund for your gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL LYON METROPOLE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL LYON METROPOLE paper gift box, a duplicate can be sent to you subject to availability. This service is subject to the general terms and conditions of sale of our establishment HOTEL LYON METROPOLE.
Can partially used gift boxes be refunded?
Partially used gift boxes from HOTEL LYON METROPOLE cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The HOTEL LYON METROPOLE gift boxes offer a unique experience for two, combining relaxation and indulgence in an exceptional setting in the heart of Lyon.
Does the right of withdrawal apply to the purchase of a gift box?
Purchasing a gift box at HOTEL LYON METROPOLE does not benefit from the right of withdrawal, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the purchase conditions. Cancellation is possible according to the conditions specified at the time of purchase of your gift box at HOTEL LYON METROPOLE.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect gift box, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment HOTEL LYON METROPOLE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a HOTEL LYON METROPOLE gift box depends on the general terms and conditions of the box, available on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their voucher before the expiration date, it will no longer be usable. To avoid any inconvenience, we recommend checking the terms and conditions of the establishment HOTEL LYON METROPOLE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HOTEL LYON METROPOLE establishment.
How can I redeem the cashback?
To use your gift box, you can book your dates directly with the establishment according to availability. The beneficiary can fully enjoy their wellness or gourmet stay at our 4-star hotel HOTEL LYON METROPOLE.
What is the processing time for a refund after I make a request?
Refund deadlines are determined by the purchase conditions of your gift box. At HOTEL LYON METROPOLE, you benefit from a refund within 14 days from the date of purchase, provided that the gift box has not been used.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL LYON METROPOLE gift boxes are neither exchangeable nor refundable. You can consult the general terms and conditions of sale on our website for more details.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded depending on the availability of the establishment. You will be able to check the available dates during your booking at our HOTEL LYON METROPOLE.
Is booking with a gift box subject to availability?
Your reservation with a gift box from HOTEL LYON METROPOLE is subject to the availability of our establishment. We recommend booking quickly to fully enjoy our Lyon Plage spa and wellness areas.
I've lost my password to log into my account, what can I do?
To reset your password, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password and access your account at HOTEL LYON METROPOLE.
Do I need the gift box number to make a reservation with a gift box?
To book your stay with a gift box at HOTEL LYON METROPOLE, you will need the number of your gift box, which will be requested to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at HOTEL LYON METROPOLE. The latter offers exceptional spaces dedicated to well-being, such as the Spa Lyon Plage, for unforgettable moments of relaxation.
Can I use my gift box on holidays?
The use of your gift box at HOTEL LYON METROPOLE may be possible on holidays, depending on the establishment's availability. To make the most of it, we recommend booking in advance.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The beneficiary can book their dates at HOTEL LYON METROPOLE to fully enjoy their experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with HOTEL LYON METROPOLE. The beneficiary can book their dates with the establishment and enjoy their stay according to the terms indicated in the gift box, at our establishment HOTEL LYON METROPOLE.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box. HOTEL LYON METROPOLE welcomes you in the heart of Lyon, just a few minutes from the city center, for moments of relaxation and indulgence. Enjoy the unique experience offered by our establishment HOTEL LYON METROPOLE.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the HOTEL LYON METROPOLE establishment, which offers exceptional wellness-dedicated spaces, such as the Spa Lyon Plage.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is valid for HOTEL LYON METROPOLE gift boxes.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options are at your expense. You can enjoy your stay at our establishment HOTEL LYON METROPOLE.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated during purchase. It allows you to book your stay dates at our establishment, HOTEL LYON METROPOLE.
Can my gift box be used all at once?
Your gift box for HOTEL LYON METROPOLE can be used in one go. You can book your stay dates directly with the establishment and fully enjoy the experience offered.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays at the HOTEL LYON METROPOLE. You can enjoy our exceptional wellness spaces, such as the Spa Lyon Plage, for a unique moment of relaxation.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience for two at our establishment HOTEL LYON METROPOLE, located in the heart of a green oasis on the banks of the Saône in Lyon.
Is an upgrade possible with an additional fee using my gift box?
Room upgrades are possible depending on availability and the establishment's conditions. You can enjoy the unique experience offered by the Spa Lyon Plage, with its 8,000m² of spaces dedicated to well-being, at our establishment HOTEL LYON METROPOLE.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. You can enjoy this privileged moment at our establishment, HOTEL LYON METROPOLE, located in the heart of a green oasis on the banks of the Saône in Lyon.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen, at our establishment HOTEL LYON METROPOLE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL LYON METROPOLE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. HOTEL LYON METROPOLE is located in the heart of a green oasis on the banks of the Saône in Lyon, just a few minutes from the city center, and offers exceptional spaces dedicated to well-being.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates and enjoy the exceptional spaces of the Spa Lyon Plage at our establishment HOTEL LYON METROPOLE.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly on our HOTEL LYON METROPOLE website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several occasions, subject to availability and the conditions of the HOTEL LYON METROPOLE establishment.
What are the check-in and check-out times?
The check-in and check-out times are specified when booking your stay at HOTEL LYON METROPOLE.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You can enjoy wellness stays or gourmet moments, depending on the selected option, at our establishment HOTEL LYON METROPOLE.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL LYON METROPOLE allows you to choose from predefined experiences such as wellness stays or gourmet moments, while a voucher with a free amount offers the possibility to pay for a service according to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation terms and conditions and to enjoy your stay at our establishment HOTEL LYON METROPOLE.
How do I use a gift box during booking?
To use your gift box at HOTEL LYON METROPOLE, book directly with the establishment mentioning your unique code. The recipient can choose their dates and enjoy a privileged moment in our 4-star hotel located in the heart of Lyon, near the city center.
Can the gift box be transferred to a third party?
The HOTEL LYON METROPOLE gift box can be given to a third party. Simply enter the recipient's name during the order or modify this information later according to the conditions specified at the time of purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a HOTEL LYON METROPOLE gift box depends on the establishment's conditions. The validity is usually indicated at the time of purchase of the box, in our establishment HOTEL LYON METROPOLE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOTEL LYON METROPOLE.
What is the validity period of a gift box?
The validity period of a HOTEL LYON METROPOLE gift box is 1 to 3 years depending on the type of box chosen. You can offer a moment of relaxation and indulgence in an exceptional setting, with dedicated wellness spaces such as the Spa Lyon Plage.
Are children allowed?
HOTEL LYON METROPOLE welcomes children in its establishment located in the heart of Lyon, just a few minutes from the city center. Between relaxation and indulgence, you can enjoy a privileged moment with your family in this lush setting.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment HOTEL LYON METROPOLE.
Is the spa access private?
Access to the Lyon Plage spa at HOTEL LYON METROPOLE is included in the gift boxes, offering 8,000m² of wellness spaces to share. Access conditions are specified upon reservation at our establishment, HOTEL LYON METROPOLE.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, gourmet moments, or pleasure vouchers at HOTEL LYON METROPOLE. These boxes include unique experiences such as getaways to Lyon Plage or exceptional moments blending romance, gourmet delights, and absolute relaxation.